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Frequently Asked Questions

Below, you will find a list of the questions most frequently asked by our guests.

1. Check-in time?

As a rough guide, the check-in time is after 14 p.m. Let us know your arrival time in case you schedule and early check in we‘ll do our best to have your room available.

 

2. Check-out time?

As a rough guide, the check-out time is before 11 am. If you plan a late check out kindly let us know your departure time, we’ll our best to satisfy your needs.

 

3. Is Reception open 24 hours?

Yes, Reception service is available 24 hours.

 

4. Which languages are spoken at Reception?

Italian and English.

 

5. Can I leave my luggage?

Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after .We will store your luggage free of charge on your check-in and check-out days.

6. Internet connection?

A wireless internet connection is available throughout the hotel.

The guest rooms feature hi-speed web connectivity (both wireless and cabled).

 

7. Which is the nearest airport?

The nearest airport is the Tessera/Marco Polo Airport in Venice, which is located around 10 km away.

 

8. Which is the nearest train station?

The nearest railway station is in Mestre only 2 km away from the hotel

 

9. How can I reach Mestre from the airport?

You can reach the Hotel by ATVO bus, every 30 minutes stopping in "Via Forte Marghera", 30 meters away from hotel or by private taxi.

 

10. Is a taxi service available from the airport?

Yes, this service is available on request and with a fee. When booking this service, please state the flight number for your arrival and/or departure and the relevant times. The cost of the service depends on which airport you are arriving at or departing from.

 

11. Can I rent a car at the hotel or nearby?

Yes, you can rent a car either through the hotel or from one of the local car-rental specialists with which we have special agreements in place.

 

12. If I come by car, which motorway exit should I take?

If you are coming from A4 highway have to follow direction Venezia Airport (Tangenziale Mestre) and exit Mestre Port and Center.

 

13. Is the hotel in the centre of Mestre?

Yes, the hotel is in the centre of Mestre, just 100m from the pedestrian area.

 

14. Is breakfast included in the price?

The breakfast it's included only if you have request in your reservation; otherwise you can add this service at the check in time.

 

15. What is offered at breakfast?

Every morning, we offer a wide selection of sweet and savory delicacies, from freshly baked croissants to local specialties, accompanied by coffee, tea, and fresh fruit juices. Our buffet is designed to cater to all tastes, ensuring a premium culinary experience. 

16. What time is breakfast served?

Breakfast is served from 7am to 10am, every day.

17. Is room service available? If so, at what times?

Room service it's on request, with a fee, available from 7am to 9pm.

 

18. What difference is there between a standard room and a classic room?

The decor is the same, but the classic rooms are larger.

 

19. When were the rooms last refurbished?

The hotel has very recently been lightly renovated, but the new property has the intention to make a full renovation soon.

 

20. What is the difference between a twin room and a double room?

A twin room has two single beds, whereas a double room has one double bed.

 

21. Do you have rooms that have services for those with disabilities?

At the moment these rooms are not available.

22. Do the bathrooms have baths or showers?

Most of the rooms have shower. The bath tub is available at reservation time.

 

23. How many floors does the hotel have?

The hotel has five floors in all.

 

24. Is there a lift?

There are two lifts for guests.

 

25. How many bars does the hotel have?

The hotel has one bar.

 

26. Are there car parking spaces or a car park?

Our hotel has a private car parking.

 

27. How much does parking cost?

The car park costs is included in a room rate.

 

28. Are pets allowed to stay at the hotel?

Yes, pets are most welcome. There is a daily charge of € 10

  

29. Is it cheaper to book online?

On our site, you will find a number of deals that are cheaper than the official rate, but there are certain restrictions. You can save more than 15%.

  

30. Are the prices quoted per room or per person?

The prices quoted are always per room for Bed & Breakfast, is always important to check for the most comfortable type of room.

 

31. Is it possible to have a cot/child’s bed in the room? If so, at what price?

Yes, cots and children’s beds are available at additional cost of € 20 per night.

 

32. At what time can I check-in? By what time must I check-out?

As a rough guide, check-in is after 12 a.m. and check-out is before 12am.

  

33. Can I pay by credit card?

Yes, we accept Visa and MasterCard.

 

44. Does the hotel have a conference room? If so, how many people can it accommodate?

The hotel has one conference room that can accommodate from 1 to 25 people.

 

 

Accessibility
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Accessibility Information

Together with our selected providers, we are committed to ensuring that our services are accessible to people with disabilities. We devote significant resources to ensure that our website and room booking pages are easier to use and more accessible for individuals with disabilities, based on the strong belief that everyone has the right to live with dignity, equality, comfort, and independence.

Along with our partners, we continuously strive to improve the accessibility of our website and the pages for booking rooms and/or purchasing additional products and services related to the stay. We firmly believe it is our collective moral obligation to allow seamless, accessible, and unhindered use, even for those of us with disabilities.

In our ongoing efforts to improve and consistently address accessibility issues, we regularly scan all web pages using accessibility scanners provided by third-party commercial partners to identify and fix any potential accessibility barriers on our site. Despite our efforts to make all our web pages and content fully accessible, some content may not yet have been fully adapted to the strictest accessibility standards. This may be due to not having yet found or implemented the most appropriate technological solution.

Compliance Status

This website and the room booking pages are partially compliant with the technical standard for websites and mobile applications UNI CEI EN 301549, and with the “AA” accessibility level required by the Web Content Accessibility Guidelines (WCAG) 2.1.
In particular, the compliance level of this website is constantly monitored through the tools provided by:
https://mauve.isti.cnr.it/
https://pagespeed.web.dev/

Non-accessible Content

Despite our efforts to ensure the accessibility of the website and booking pages, we are aware of some limitations we are working to resolve. Below is a description of the known limitations. Please contact us if you encounter an issue not listed below.

  • Image text alternatives: Some images do not have meaningful text alternatives for users.
  • Reading order: Due to the modular structure of some pages, the reading order of elements may not match their visual order.
  • Focus contrast: In some cases, when elements receive focus, there may be insufficient contrast between text color and background.
  • Keyboard operability: Some components cannot be operated using only a keyboard.
  • Animated content: Some pages contain animated content that cannot be paused or hidden.
  • Focus visibility: In some pages, the element with active focus is not visually identifiable.
  • Language accessibility: Some elements display text or accessible names only in certain languages.
  • Assistive technology: Assistive technologies may not always correctly announce messages.

Last Updated

This page on accessibility was last updated on June 25, 2025.