Frequently asked questions Hotel President Venezia
Check-in and check-out
What time can I check in?
Check-in is available from 2:00 p.m.
Please let us know your arrival time. If you arrive in the morning, we will do our best to assign you your room early.
What time is check-out?
Check-out is by 11:00 a.m.
Please let us know your departure time and we will try to meet your needs.
Reception and services
Is the reception open 24 hours a day?
Yes, the reception and concierge are open 24 hours a day.
What languages does the reception staff speak?
Italian and English.
Can I leave my luggage at the hotel?
Yes, luggage storage is free on both the day of arrival and departure.
Is internet connection available?
Yes, free Wi-Fi is available throughout the property.
The rooms also have high-speed wired internet access.
How to reach us
What's the nearest airport?
The nearest airport is Venice Marco Polo Airport, about 8 km from the hotel.
What's the nearest train station?
Venice Mestre station is approximately 2 km away.
How do I get to Mestre from the airport?
You can reach the hotel by: ATVO bus, which runs every 30 minutes and stops in Via Forte Marghera, 30 meters from the hotel, or by private taxi.
Do you provide a taxi service from the airport?
Yes, the service is available on request.
Pre-booking is required, specifying the flight number and time.
The fare varies depending on the airport of departure or arrival.
Is it possible to rent a car?
Yes, you can rent a car at the hotel or nearby, through partner car rental companies.
How do I reach the hotel by car?
From the A4 motorway: follow the signs for Venice Airport (Tangenziale di Mestre) and exit at Mestre Centro / Mestre Porto
From the A27 motorway: follow the signs for Venice Airport and exit at the Castellana junction
Location
Is the hotel located in the heart of Mestre?
Yes, the hotel is in the heart of Mestre, about 200 meters from the pedestrian area, ideal for shopping and strolling.
How far is the hotel from Venice?
Reach Venice in 15 minutes by tram or bus.
How far are the bus stops from the hotel?
Bus and tram stops are approximately 300 meters away.
Breakfast and dining
Is breakfast included in the price?
It depends on the rate you choose: you can book room only or room with breakfast.
What type of breakfast is provided?
Continental buffet breakfast with a selection of sweet and savoury items: croissants, pastries, cold cuts, cheese and eggs, bacon, yoghurt, cereals, hot and cold drinks. Gluten-free or lactose-free breakfasts are available by prior request.
What time is breakfast served?
Every day from 7:00 a.m. to 10.00 a.m.
Rooms
Do you have connecting rooms?
Yes, they are available upon request.
We recommend that you request them at the time of booking.
Do the bathrooms have a shower or a bathtub?
Most rooms have a shower.
Upon request, it is possible to book rooms with a bathtub.
Is there a lift?
Yes, the hotel has two lifts for guests' use.
Additional services
Do you have on-site parking?
Yes, the hotel has on-site parking.
Do you allow pets?
Yes, pets are allowed, small size max 10 kg.
There is an extra charge of €15 per night.
Is it possible to request a crib or cot?
Yes, they are available upon request at a cost of €20.00.
Payments and business
Can I pay by credit card?
Yes, we accept Visa and MasterCard.
Do you have conference rooms?
Yes, the hotel has a conference room, which can be booked in advance.
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